I have worked in customer service since I was in high school. Most of the time, I like my job. I enjoy being able to help people. And then there are those days where customers believe that taking out their frustration on me is going to make things better. That’s how yesterday went for me. In that moment, when a customer was yelling at me over the phone for over ten minutes, I no longer wanted to be helpful. I didn’t care if she got the assistance she needed. Her attitude was uncalled for…but so was mine.
As Christians, we are called to be different. The Old Testament “eye-for-an-eye” theology is so much more gratifying to our sinful nature, but Jesus tells us differently: “You have heard that it was said, ‘An eye for an eye and a tooth for a tooth.’ But I say to you, do not resist the one who is evil. But if anyone slaps you on the right cheek, turn to him the other also” (Matthew 5:38-39 ESV).
My response to the customer’s frustration should not be more frustration. Jesus’ directive applies in all areas of our lives, including our jobs. The reality is that I was not rude to the customer, but I wanted to be. The ugly was threatening to come out. I need the reminder that I am not accountable for the actions of the other person. I am accountable for my actions and my responses. Jesus has called me to be different, not driven by emotions, but by grace and love for those around me. In Matthew 5, Jesus goes on to say even the tax collectors love their friends and neighbors. As Christians, we are to demonstrate our love to everyone.